Small Firms and Employment " in Employment, the Small Firm and the Labour Market, 1994. ,
Macroeconomics of unbalanced growth: the anatomy of urban crisis, American Economic Review, vol.57, issue.3, pp.415-441, 1967. ,
Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart, Work, employment and society, vol.17, issue.2, pp.289-308, 2003. ,
DOI : 10.1177/0950017003017002004
Organising for Service: empowerment or production line? " in Understanding Service Management, 1995. ,
National Report UK: surveying demand, supply and use of care " in Care work in Europe: Current understandings and future directions, Thomas Coram Research Unit, 2002. ,
Entry, Retention and Loss: A study of childcare students and workers, DfES Research Report, vol.275, 2001. ,
Recruitment in small firms, Employee Relations, vol.21, issue.3, pp.236-250, 1999. ,
DOI : 10.1108/01425459910273080
Pay Survey, Nursery World, 2004. ,
Beyond bureaucracy? Work organization in call centres, The International Journal of Human Resource Management, vol.9, issue.6, pp.957-979, 1998. ,
DOI : 10.1080/095851998340694
Economic Action and Social Structure: The Problem of Embeddedness, American Journal of Sociology, vol.91, issue.3, pp.481-510, 1985. ,
DOI : 10.1086/228311
Strategy through People ? Adaptation and Learning in the Small-Medium Enterprise, 1995. ,
The Service Profit Chain, 1997. ,
DOI : 10.1007/978-1-4419-1628-0_3
The Managed Heart, 1983. ,
Human Resource Management in Service Work, 2002. ,
People management in small and medium sized enterprises, Issues in People Management No, 1994. ,
Fast Food, Fast Talk The National Minimum Wage: Building on Success, Fourth Report of the Low Pay Commission, 1993. ,
The Low Pay Commission and the National Minimum Wage, The Economic Journal, vol.109, issue.453, pp.46-66, 1999. ,
DOI : 10.1111/1468-0297.00402
Managing Service Industries Early Years: progress in developing high quality childcare and early education accessible to all, National Audit Office, vol.268, 1986. ,
Men's Work? Changing the gender mix of the childcare and early years workforce, 2003. ,
Strategies for Human Resource Management: challenges in smaller and entrepreneurial organisations " in Human Resource Management, Issues and Strategies. R. Harrison, 1993. ,
Recruitment and Retention of Childcare, Early Years and Play Workers: Research Study, National Institute of Economic and Social Research, 2003. ,
Winning the Service Game, 1995. ,
DOI : 10.1007/978-1-4419-1628-0_4
Gender segregation in the retail industry " in Gender Segregation and Social Change, 1994. ,
Management and Industrial Relations in Small Firms, 1989. ,
Mapping the care workforce: Supporting joined-up thinking: Secondary analysis of the Labour Force Survey for childcare and social care work, 2003. ,
Masculinity at Work, Work, employment and society, vol.8, issue.1, pp.349-368, 2004. ,
DOI : 10.1177/09500172004042773
Working in the Childcare Sector: the tension of providing and accessing care, Paper presented at the Work, Employment and Society Conference, 2004. ,
Child care centers as workplaces, Feminist Economics, vol.1, issue.1, pp.93-119, 1995. ,
DOI : 10.1080/714042216
Men in the Childcare Sector: Experience and Perspectives, Paper presented at the Gender, Work and Organisation Conference, 2005. ,
'An assembly line in the head': work and employee relations in the call centre, Industrial Relations Journal, vol.30, issue.2, pp.2-101, 1999. ,
DOI : 10.1111/1468-2338.00113
The big challenge facing small firms, People Management, 1996. ,
ALIENATING AND LIBERATING EMOTIONS AT WORK: Supermarket Clerks' Performance of Customer Service, Journal of Contemporary Ethnography, vol.22, issue.3, pp.361-381, 1993. ,
DOI : 10.1177/089124193022003004
The Representation Gap, 1997. ,
DOI : 10.1093/acprof:oso/9780198289463.001.0001
Gender Discrimination and the Workplace, Sex Roles, vol.38, issue.1/2, pp.1-28, 1998. ,
DOI : 10.1023/A:1018782226876
The Affective Consequences of Service Work: Managing Emotions on the Job, Work and Occupations, vol.20, issue.2, pp.205-232, 1993. ,
DOI : 10.1177/0730888493020002004
Services Marketing, 1996. ,